Terms of Service

1. About FlowDesk

FlowDesk is an independent software platform designed to help freelancers and digital creative professionals organize and run their client operations. FlowDesk provides software tools to manage:

• Clients and contact relationships
• Projects and task milestones
• Deliverables, revision cycles, and asset reviews
• Client reviews, feedback, and formal sign-offs
• Invoices and payment status tracking
• Client portals with dedicated access links
• Workspace settings, custom branding, and workflow operations

FlowDesk acts as software infrastructure to facilitate collaboration and record-keeping between freelancers and their clients. FlowDesk is not an employer, employment agency, recruiting service, or escrow agent.

2. Using FlowDesk

To access the platform, you must create a workspace account. When registering for and using FlowDesk, you agree to:

• Provide accurate, truthful, and up-to-date registration information.
• Maintain the confidentiality and security of your login credentials and authentication tokens.
• Take full responsibility for all activities, data entries, and communications conducted through your workspace account.
• Promptly notify us at flowdesk11@gmail.com if you detect or suspect any unauthorized access or security breach affecting your account.

3. Acceptable Use

You agree to use FlowDesk only for lawful business purposes and in compliance with all applicable laws and regulations. You must not:

• Engage in fraudulent, deceptive, or misleading activities.
• Upload, share, or transmit viruses, malware, trojans, or harmful software code.
• Attempt unauthorized access to other workspaces, server infrastructure, or private network endpoints.
• Bypass or attempt to bypass account security controls, authentication safeguards, or subscription plan restrictions.
• Generate, distribute, or issue fraudulent invoices, unauthorized payment links, or deceptive billing demands.
• Violate third-party intellectual property, privacy, or proprietary rights.
• Abuse client portals, messaging tools, or invitation features to transmit unsolicited communications (spam).
• Use the platform for any unlawful, harassing, or harmful activity.

4. User Content and Ownership

FlowDesk does not claim any ownership, title, copyright, or moral rights over your freelance deliverables, invoices, client documents, or custom branding assets.

Limited Operational Permission: You grant FlowDesk only the limited, non-exclusive permissions strictly necessary to operate the service, render and display shared content to your clients, generate documents (such as PDF invoices), and deliver the features you request. This permission ceases when you delete your content or close your account, subject to standard system deletion timelines.

Local Deliverable Storage: Deliverable files are stored directly on your local device and served via secure local file protocols or authorized direct transfers. FlowDesk does not impose cloud storage caps on your local device deliverables.

5. Client Information

As a freelancer using FlowDesk, you are responsible for the client data you enter into the platform (such as client names, business affiliations, and email addresses).

You represent that you have obtained all necessary permissions and consents required by applicable privacy laws to input client details, send invitations, and share deliverables or invoices through FlowDesk client portals.

6. Plans and Payments

FlowDesk offers three subscription tiers designed for different stages of freelance practice:

All subscription fees are denominated in Indian Rupees (INR). FlowDesk is operated as an independent software platform and does not claim GST registration or issue GST tax invoices.

7. Subscription Renewal and Payment

Paid subscriptions (Standard and Studio) are billed in advance on a recurring monthly or annual basis via Razorpay recurring payments and e-mandates.

By starting a paid subscription, you authorize automatic recurring charges to your designated payment method at the agreed billing frequency until you cancel.

You may cancel future renewals at any time directly through your workspace settings (Settings > Billing > Cancel Subscription). Once cancelled, no further recurring charges will occur.

8. Plan Changes and Downgrades

Upgrades: You can upgrade your subscription at any time. Higher limits and premium capabilities take effect immediately upon successful payment confirmation.

Downgrades and Cancellations: Downgrades and subscription cancellations take effect at the end of your current prepaid billing period. Your workspace retains all paid entitlements through the final day of your paid cycle.

Data Retention on Starter: When your subscription transitions to the Free Starter tier, your existing client records, active projects, deliverable history, and past invoices are safely preserved and remain viewable. If your current volume exceeds Starter limits (for example, you have 6 clients while Starter allows 2), you will not be able to create new clients or projects until your active count aligns with the tier limit or you choose to re-upgrade.

Branding Retention: Custom branding assets (such as your uploaded logo and signature) remain stored safely in your workspace settings. While on the Free Starter tier, public client portals display default FlowDesk branding; if you re-upgrade to Standard or Studio, your custom branding is immediately restored without needing to re-upload.

9. Service Availability

We employ commercially reasonable efforts to maintain reliable, secure, and continuous platform availability.

However, scheduled maintenance, system upgrades, emergency security patches, and unforeseen network or infrastructure disruptions may occasionally cause service interruptions. FlowDesk does not warrant that the service will be completely error-free or uninterrupted at all times.

10. Third-Party Services

FlowDesk integrates with trusted third-party service providers to deliver key platform functionality:

• Razorpay: Handles subscription payments, checkout processing, and recurring payment mandates.
• Brevo: Dispatches transactional emails, client invitations, milestone alerts, and invoice payment reminders.
• Supabase: Provides managed database infrastructure, data encryption, and user authentication services.

FlowDesk is not responsible or liable for outages, delays, or service failures caused by third-party systems or external network providers outside our direct control.

11. Account Suspension and Deletion

FlowDesk reserves the right to suspend or terminate access to your account if you materially breach these Terms, engage in fraud, abuse platform resources, or create legal or operational risk.

You may delete your account at any time via Settings > Security > Delete Account. When you request account deletion, your account enters a 5-day recovery grace period during which you can reverse the deletion by logging back in. If not restored within 5 days, your workspace, profile records, and stored assets are permanently deleted from active systems.

12. Changes and Contact

We may update these Terms of Service periodically to reflect product enhancements, legal updates, or changes in operations. Notice of material changes will be published on this page with an updated "Last Updated" date.

Your continued use of FlowDesk after changes are published signifies your acceptance of the revised Terms.