1. How to Cancel Your Subscription
You can cancel your paid subscription (Standard or Studio) at any time directly through your workspace settings with no support phone calls, hidden hurdles, or cancellation fees:
- Log into your FlowDesk account.
- Navigate to Settings and click the Billing tab.
- Locate the Platform Subscription card.
- Click the Cancel Subscription button.
- Review the cancellation modal confirming that your plan remains active until the end of your prepaid period, and confirm.
Once confirmed, your cancellation is immediately recorded on our servers and synchronized with Razorpay to cancel future recurring payment mandates.
2. When Cancellation Takes Effect
Subscription cancellations take effect at the conclusion of your current prepaid billing period (current_period_end).
Full Access Remains Active Until Period End
Because you have already paid for your current monthly or annual cycle, your workspace retains all paid entitlements—including higher client limits, expanded invoice quotas, custom portal branding, and automated reminders—until the final day of your paid period.
Cancelling immediately cancels the recurring e-mandate in Razorpay, ensuring that no subsequent charges or automatic debits will occur.
3. Switching to Free Starter Tier
When your paid billing period officially concludes, your workspace does not get deleted. Instead, your account automatically and seamlessly transitions to the Free Starter Tier (₹0 forever).
The Free Starter tier includes:
- Up to 2 active clients
- Up to 3 active projects
- Up to 5 invoices per month
- Local device storage (zero cloud caps)
- Standard FlowDesk client portal branding
4. Existing Data After Downgrade
Your Existing Data Is Never Deleted Upon Cancellation
FlowDesk guarantees that cancelling a subscription will never delete your clients, past invoices, deliverable records, client comments, or historical data.
If your workspace currently holds more active entities than the Free Starter tier permits (for example, you have 7 active clients while Starter permits 2):
- Existing Records Remain Fully Accessible: All 7 clients, their projects, deliverables, and invoices remain visible, searchable, and exportable. Existing client portals continue to operate.
- New Creations Are Paused: You will simply be prevented from creating additional new clients or projects until either you upgrade to a plan accommodating your volume, or archive/delete inactive records to align with the tier limit.
- No Hostile Locking: We never hold your client files or invoices hostage.
5. Custom Branding After Downgrade
If you uploaded a custom studio logo and signature during your Standard or Studio subscription:
- Assets Are Safely Preserved: Your custom logo and signature files remain saved in your workspace settings; they are not deleted.
- Portal Branding on Starter: While your workspace operates on the Free Starter tier, public client portals and invoices display standard FlowDesk branding.
- Automatic Restoration on Upgrade: If you re-upgrade to Standard or Studio in the future, your custom logo and signature are automatically restored to your client portals without requiring you to re-upload.
6. Resuming a Subscription
If you cancel your subscription and later decide to reactivate paid capabilities, you can re-subscribe at any time directly from Settings > Billing.
Selecting a plan and completing checkout will immediately restore higher client and invoice quotas, custom branding, and premium automation features.
7. Account Deletion vs. Subscription Cancellation
Please note the fundamental distinction between cancelling a subscription and deleting an account:
Subscription Cancellation
Stops future recurring charges. Transitions workspace to Free Starter tier at the end of the paid billing period. All workspace records, client lists, deliverables, and invoices are permanently preserved.
Account Deletion
Initiates permanent removal of your entire account, workspaces, and stored assets. Includes a 5-day recovery grace period to cancel deletion. After 5 days, all data is permanently purged and unrecoverable.
8. Support and Contact
If you experience any difficulties managing or cancelling your subscription, please reach out to our support team:
Email: flowdesk11@gmail.com
Contact Form: https://flowdesk-v1.vercel.app/contact?category=Subscription and Billing
Response Target: Within 1 business day for billing and subscription inquiries